Terms & Conditions
Please read these Terms carefully. By accessing or using the Simia Surprise Services, you are bound by these Terms and any revisions, so you should periodically visit this page to review the current Terms. Access or use of the Simia Surprise Services following any change to the Terms constitutes your agreement to those changes. If, at any time, you choose not to accept the terms of these Terms, you should not access or use the Simia Surprise Services.
You agree that you do not have any rights in the Simia Surprise Services and that Simia Surprise will have no liability to you if the Simia Surprise Services, or any portion thereof, are discontinued or your ability to access or use the Simia Surprise Services is terminated.
1. Authorized Users. You affirm that you are 13 years of age or older. Indeed, in order to make a purchase through the Simia Surprise Services, you must be 18 and have a valid credit card or other acceptable electronic payment method. Subject to these Terms, you may not use the Simia Surprise Services if you are unable to form a legal binding agreement with Simia Surprise. You agree that you are only authorized to visit or use the Simia Surprise Services for your own personal use and not for any business purposes without a separate agreement in writing with Simia Surprise.
2. Accounts and Passwords. You may establish an account to use or access certain features of the Simia Surprise Services. During the account registration process, you will be asked to select a unique password. You are solely responsible for protecting the security and confidentiality of your password, as applicable, and are accountable for any activity undertaken through your Simia Surprise account. By logging into the Simia Surprise Services, you represent and warrant that: (a) you are the customer who registered for the Simia Surprise Services; and (b) that you are using the Simia Surprise Services only for permitted purposes. You will immediately notify Simia Surprise by providing notice to Simia Surprise Customer Service at http://simiaservice.com/gift of any unauthorized use of the password or account or any other breach of security. You agree to exit from your account at the end of each session.
If you create an account, you represent and warrant that: (i) you will not select or utilize a user name of another person with intent to impersonate that person; (ii) you will not select or utilize a user name in which another person has rights, if you do not have that person's authorization to use such name; and (iii) you will not select or utilize a user name that Simia Surprise in its sole discretion deems offensive.
3. Simia Surprise Policies and Procedures for Purchases. By accessing or using the Simia Surprise Services, you agree to the various Simia Surprise policies and procedures for the purchase of the products or goods offered through the Simia Surprise Services which are made part of these Terms.
(c) Substitution Policy.
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
- In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies, Simia Surprise will make every attempt to match the flower type, but may substitute with another color.
- If the floral container shown online is not available, a similar container will be used.
- For green and blooming plants, similar plants may be substituted of equal or greater value.
- For one-of-a-kind plants, such as orchids, Simia Surprise will make every attempt to match the plant type, but may substitute with another color.
- If the plant container shown online is not available, a similar container will be used.
- Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
Simia Surprise Services use images for display purposes only. Actual products may differ from product images displayed. For example, many of our berries arrive without stems and come fully covered in chocolatey goodness. Regardless of variations in products, we guarantee customer satisfaction in every order.
We guarantee fresh, beautiful floral arrangements and plants that will last at least seven days. If you are not satisfied with the freshness of your flowers, please contact us within that time period and we will replace your item or refund your money.